30 Day Risk Free in Home Trial
Free Shipping- Free Returns – True Risk Free Guarantee
At Fluance we want to make sure you are completely satisfied with our products. We want you to listen to Fluance speakers in your home, in your unique living situation.
We're so confident you'll love Fluance we offer a 30 Day Risk Free in Home Trial period. If, for any reason, you're not satisfied with your purchase, simply return it within the trial period for a full refund.
We want to make your experience really simple. Buy, Try, Decide.
First you are going to want to shop our wide selection of Fluance products, ranging from Bluetooth Music Systems to complete 5.1 Home Theater Speaker Systems, we have something for everyone. You can call our Fluance support team at 1.888.61.SOUND (1.888.617.6863), or even have a live chat with a Fluance audio expert. We will make sure you get the speaker system that is right for your specific needs.
Once your order is shipped you will receive your speakers in 3-5 business days. Try Fluance Speakers for 30 days with your own movies and music, in your home, with your AV components.
If you are not satisfied with our product(s) for any reason you may send them back for a full refund. Fluance pays the return shipping costs and we will credit your account in-full once the undamaged speakers arrive in our warehouse.
Our Return Policy
Within 30 days, if you are not happy with your Fluance speakers and decide to return them, simply call us at 1.888.61.SOUND (1.888.617.6863).
We will arrange a Return Merchandise Authorization (RMA). We’ll ask you a few simple questions and arrange the return 100% free. You will be emailed instructions for return as well as well as sent an electronic shipping label. Just print the label and stick them to the boxes. Once that is complete, drop your return off at a UPS location closest to you.
Once your return lands in our warehouse, we will inspect it to ensure it has been shipped back to us in its original condition. Be sure to return your speakers in their original packaging with all the manuals, remotes, sound isolation feet, and anything else that is in the original packaging. Once the inspection is complete Fluance will issue a full credit for your original purchase price. Once a return has been received at our warehouse, refunds are generally completed within 1-2 weeks.
All returned products will become ineligible for refund if item is not shipped back in its original condition. Speaker wire and cables are only eligible for return if they are unused and returned in their original packaging. No refund will be issued for products that have been damaged, altered, or abused.
Holiday Return Policy
Any orders placed from Monday, November 20th 2017 to Tuesday, December 12th 2017 are subject to our extended holiday return policy and are eligible to be returned without restocking fees until January 12th 2018. Any orders placed after December 12th will follow our standard 30 day return period.
Do Not Throw Away the Original Speaker Packaging.
You must return the merchandise back to Fluance in the original packaging it was sent. Fluance speakers are packaged specifically to protect them from damage during shipping, without this packaging the return shipment could get damaged voiding the refund. Our packaging is the only way you can guarantee the product is not damaged during shipping therefore please retain all boxes and packaging.
The Fluance 30 Day Risk Free in Home Trial only applies to purchases made direct from Fluance.com.