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Newsletter Sign-upFrequently Asked QuestionsAre Fluance products HD Compatible? Yes. Click here for more info: Fluance is HD Compatible. Back to Top How do I find out what the cost is for shipping? The easiest way to calculate exact shipping charges is to go through the ordering process. Prior to processing the order, the exact shipping cost will be shown. We use UPS exclusively and UPS Shipping rates are based on weight. Back to Top Do you have any reviews of Fluance products? We have compiled a list of a few reviews people have sent to us by email, fax, or letter. These are written by actual customers who own and have used Fluance products. Please visit this page to see what they have to say: Consumer Reviews and Customer Testimonials . Back to Top Why are Fluance products better & why should I buy them? Fluance speakers sound better because they are built better and use better parts! Fluance guarantees your investment in our products is a solid one! We have compiled a list of why you should buy Fluance products. Please visit this page to see what we have to say: Why Buy Fluance Products . Back to Top Why buy from us? Fluance is dedicated to providing our customers with the best service possible! We will continue to strive to make Fluance your first choice for the best products, lightning fast shipping, and superior customer service. We have compiled a list of why you should buy from us. Please visit this page to see what we have to say: Why Buy From Us . Back to Top What is the break-in period for Fluance speakers? The break in period for our speakers is about 10 hours of playing time at normal listening volumes. After this period the drivers will have had enough movement to perform at their peak level. Back to Top Are Fluance products available in a different finish or colour than displayed? Our Fluance products are currently only available in the colours and finishes displayed. We will have more product options available in the future that will offer more variety to complete finish and colour matched systems. Back to Top Are Fluance Speakers magnetically shielded? Most models are magnetically shielded to avoid interference with other audio/video products. Back to Top What is the power handling of Fluance speakers? The power handling of the speakers is rated in watts and is listed under the specifications section of each model. Back to Top What is the difference between the AV-HTB and the SX-HTB 5 speaker systems? The AV-HTB and SX-HTB are different performing systems. The SX-HTB was designed with more features and higher fidelity sound. It has an upgraded crossover network, higher end Neodymium tweeters, better drivers, advanced enclosure design, and cabinets with stronger structural bracing. The SX-HTB also has all gold plated binding posts that are configured for bi-amp and bi-wire and floor spikes. Both systems perform excellently! Back to Top Can I substitute a speaker component of the HTB package for a different model? Our Fluance HTB speaker packages are only available as complete sets. Speaker components of the packages can not be substituted for other Fluance speakers. You are more than welcome to add other Fluance speaker models to complete or upgrade your home theater system. Back to Top Do I have to bi-amp or bi-wire my connections with your speakers? Please visit this page to see complete instructions on how to wire our speakers: Fluance Wiring Connection Instructions & Information Back to Top How do I use the bi-wiring connections to increase the performance of my system? Please visit this page to see complete instructions on how to wire our speakers: Fluance Wiring Connection Instructions & Information Back to Top How do I use the bi-amplification connections to increase the performance of my system? Please visit this page to see complete instructions on how to wire our speakers: Fluance Wiring Connection Instructions & Information Back to Top If my receiver provides more power than the speakers can handle will I damage them? Their power capacity is actually a little underrated so a little more power will not damage them as long as the amplifier is providing "clean" power. Overcranking is not good for speakers and you should not turn the volume any higher if you hear any distortion from the speakers. Back to Top Where can I find Fluance Speakers? Fluance Speakers are available for sale from our website. Fluance manufactures speakers for home theater and music applications and sells them direct to consumers. By avoiding distributors, wholesalers, and retailers our performance products are available at prices at which none can compete! Back to Top Do you offer your products through other dealers? Yes, we do have a Fluance Dealer Program. We offer our products exclusively through our online seller, catalogue company, website, distributer, marketing firm, installer, retailer, and authorized dealers. All resellers must first be authorized and qualified to ensure that they can and do provide exceptional service as well as quality products. If you are interested in becoming a authorized Fluance dealer please fax your inquiry to 1.888.771.1701 and we will contact you. Back to Top Are the prices listed for one or two speakers? Fluance Speakers are sold in pairs or sets. The price that you see includes both speakers or the set. Back to Top Do I require a powered subwoofer with my speakers? Powered subwoofers are a good addition to any home theater system. The increased low frequency effect provided by our powered subwoofers is noticeable and adds the rumble required to feel movies and music. With almost all home theater receivers, you can pass the LFE (the subwoofer channel) to the mains, which works well with full-range speakers that are capable of reproducing low bass frequencies like most of our floorstanding models. The LFE channel is often mistaken as the only source of bass and referred to as the "subwoofer" channel. The real intention of the LFE is only to reinforce movie sound effects that already exist on other channels which makes it fairly optional. If you choose not to use a powered subwoofer with your system all you have to do is set the main speakers to “large” in the configuration menus of your receiver, and subwoofer setting to “none” to pass the LFE to the main speakers. Back to Top What material are the speaker enclosures constructed with? Fluance enclosures are made with MDF. All enclosures are internally braced for extra support and to ensure proper acoustics. Back to Top Where are Fluance Speakers designed? Our speakers are designed in Canada. Then engineered by a research and development firm in Europe. We produce our products using top quality parts that we have made exclusively for us! Back to Top Why is the price for Fluance Speakers offered on your site so low? By selling our quality products directly to the consumer we cut out many levels of the dealer structure. Therefore we do not have to pay high levels of commision and there are no middlemen to increase costs. Also with low advertising costs we are able to pass significant savings on to our customers and still ensure high levels of service and great speaker quality! Back to Top How do I purchase an item? To purchase an item, first click on the image or title of that product. Then on the following page, the product detail page, scroll to the bottom and click the "BUY NOW - CLICK HERE" button to place the item in to your shopping cart. Once you are done shopping and you are ready to complete your purchases, please click the "CHECK OUT" button. Back to Top What customer service help do you offer? We are completely committed to customer sales, support, and service and will always handle all issues with great professionalism to ensure the highest level of satisfaction. We can be contacted by phone @ 1.888.617.6863 or by email through our contact page. Back to Top Do you ship internationally? Yes we accept international orders. Payment method for international orders is via bank wire transfer ONLY. We do not accept credit cards or checks or any other forms of payment for international orders. Orders can only be shipped via UPS. Back to Top Who am I buying from? Fluance speakers, the choice for audio enthusiasts around the world, are recognized as an outstanding performance product that delivers amazing sound, superb build-quality and unprecedented value. We have accomplished this by strictly adhering to a single goal: Design and engineer speakers that ensure accurate sound reproduction at prices with which none can compete! Back to Top We would like to thank all our customers for their support and plan to continue producing quality products @ the best prices! |
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