If you have questions about our products, need techincal assistance, installation advice or have an inquiry regarding your order, view the information below to find out how our customer service group can assist you.
At Fluance.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a better shopping experience. We've partnered with world leaders in technology and security to provide you with an easy, interactive and secure experience.
Collecting InformationWhen you're visiting Fluance.com, we ask for specific information so that we can fulfill your order, send you messages regarding your order by email, and further enhance your shopping experience. The customer's contact information is also used to get in touch with the visitor when necessary. The information collected will be kept confidential and used to support your transaction with Fluance. This site uses an order form to process all transactions.
Here is the information we collect at Fluance.com, as well as how we use it:
- When you place an order, we need to know your name, email address, password, shipping address, billing address, phone number, credit card number and expiration date. This allows us to process and fulfill your order, and to notify you of your order status.
- Financial information that is collected is used to bill the user for products and services.
- At Fluance.com, we're always striving to improve your shopping experience by personalizing it. We monitor customer traffic patterns in general in order to help us continuously improve the site's design and layout.
Security (Protecting Customer Information)This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control.
Every employee servicing Fluance.com is made aware of and is expected to comply with all of our Privacy and Security policies.
We use state-of-the-art technology to protect and secure your transactional information from unauthorized third parties. Fluance.com uses industry standard Secure Socket Layer (SSL) encryption technology to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet. Our secure server is further protected by firewall technology to prevent unauthorized access to any information that we store.
The importance of security for all transactional information associated with our customers is of utmost concern to us.
Disclosing InformationFluance.com respects your privacy. Fluance.com does not sell, trade, or rent your personal information. Fluance.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Fluance.com, our users, or others.
Credit Card Fraud ProtectionFluance.com employs various credit card fraud prevention services, provided by our online merchant processor, in order to insure purchases made from Fluance.com are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format (SSL).