30 Day Risk Free in Home Trial
Free Returns – Guaranteed!
At Fluance we want to make sure you are completely satisfied with our products and give you a chance to experience Serious Performance in your own home.
We're so confident you'll love your Fluance product, we offer a 30 Day Risk Free in Home Trial period within the contiguous United States and Canada. If, for any reason, you're not satisfied with your purchase, simply return it within the trial period for a full refund. We’ll even cover the return shipping!*
*Prepaid return shipping available only in the contiguous United States and Canada.
Choosing Your Product
Our in-house Fluance experts are here to help choose the product that’s right for you! Ranging from Bluetooth Music Systems to complete 7.1 Home Theatre Systems, Fluance has something for everyone. Visit our online SUPPORT CENTER for helpful videos and articles, email, live chat, or call us within the United States and Canada at 1-888-617-6863 or 1-905-353-0732 internationally* and we will be happy to help!
Our team is in office Monday-Friday, 9:15am-4:15pm EST.
*International usage charges may be applied by your phone provider.
Our Return Policy
If you are not completely satisfied with your purchase within 30 days of receiving your product, please CONTACT US to set up your Return Authorization.
Once your Return Authorization is set up, we will email you instructions on how to send back your product, along with a prepaid electronic shipping label for orders shipped within the contiguous United States and Canada.
Please Do Not Throw Away Your Product’s Original Packaging.
Fluance products must be returned in their original packaging. Our products are packaged specially to protect them from any damage during shipping, and without this packaging, the return shipment could get damaged, voiding the refund.
When returning your product please include all original components, including but not limited to: manuals, remotes, and sound isolation feet. Speaker wire and cables are only eligible for return if they are unused and returned in original packaging.
When your product is received at our warehouse, it is tested for defects and inspected to ensure that it is in original condition. Once the inspection is complete, Fluance will issue a refund for your original purchase price. Refunds are generally completed within 3-5 business days after receiving your product at our warehouse. Please allow for an additional 2-4 business days for the refund to appear on your original method of payment.
Please Note: Returned products will become ineligible for refund if the item is not shipped back in original condition. Refunds will not be issued for products that have been damaged, altered, abused or connected to incompatible voltage.
The Fluance 30 Day Risk Free in Home Trial only applies to purchases made direct from Fluance.com within the contiguous United States and Canada.