At Fluance.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a better shopping experience. We've partnered with world leaders in technology and security to provide you with an easy, interactive and secure experience.
The Fluance newsletter contains news, updates, stock alerts, surveys and promotions regarding Fluance's products and services. You can withdraw your consent at any time here (US) or here (Canada). You may contact us for further details.
When you're visiting Fluance.com, we ask for specific information so that we can fulfill your order, send you messages regarding your order by email, and further enhance your shopping experience. The customer's contact information is also used to get in touch with the visitor when necessary. The information collected will be kept confidential and used to support your transaction with Fluance. This site uses an order form to process all transactions.
Here is the information we collect at Fluance.com, as well as how we use it:
When you place an order, we need to know your name, email address, password, shipping address, billing address, phone number, credit card number and expiration date. This allows us to process and fulfill your order, and to notify you of your order status. Financial information that is collected is used to bill the user for products and services. At Fluance.com, we're always striving to improve your shopping experience by personalizing it. We monitor customer traffic patterns in general in order to help us continuously improve the site's design and layout.
Cookies served through Fluance.com
We use services that automatically place single pixel gifs, also known as web beacons, in every email sent to our subscribers. These are tiny graphic files that contain unique identifiers that enable us to recognize when our subscribers have opened an email or clicked certain links. These technologies record speach subscribers email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.
Google Remarketing CampaignsOur Google remarketing ads feature (also known as web retargeting ads) allows us to create and manage advertisements on the Google Display Network. A Google tracking pixel snippet on Fluance.com has been installed which allows us to set a cookie that will recognize you as a former website visitor. These technologies facilitate the placement of advertising campaigns on the Google Display Network and enable reporting about the performance of these advertising campaigns. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link here.
When visiting Fluance.com a Facebook tracking pixel is served to you. These tracking technologies facilitate the placement of advertising campaigns on the Facebook platform to you and also serve for reporting the performance of these advertising campaigns. Facebook does not provide an opt-out link for its cookies. For more information about Facebook cookies, please click here. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Product Remarketing Email Campaigns
Our product retargeting emails feature allows us to promote new items or best sellers to our subscribers. When a subscriber clicks a link within a product retargeting email, the user’s Site drops a cookie on that subscriber’s device that is placed through the Snippet. This cookie allows us to track attribution rates and browser activity and provide reporting to us regarding the success of our product retargeting emails. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Website by visiting the TRUSTe preference center here.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please click here or here.
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.
Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Website does not currently process or respond to “DNT” signals. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.
Security (Protecting Customer Information)
This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control.
Every employee servicing Fluance.com is made aware of and is expected to comply with all of our Privacy and Security policies.
We use state-of-the-art technology to protect and secure your transactional information from unauthorized third parties. Fluance.com uses industry standard Secure Socket Layer (SSL) encryption technology to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet. Our secure server is further protected by firewall technology to prevent unauthorized access to any information that we store.
The importance of security for all transactional information associated with our customers is of utmost concern to us.
Fluance.com respects your privacy. Fluance.com does not sell, trade, or rent your personal information. Fluance.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Fluance.com, our users, or others.
Credit Card Fraud Protection
Fluance.com employs various credit card fraud prevention services, provided by our online merchant processor, in order to insure purchases made from Fluance.com are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format (SSL).
Links to Other Sites
We provide links to other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies or actions of any third parties that control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection, privacy practices and their content.
PIPEDA, CASL and GDPR
Fluance is committed to protecting your privacy and safeguarding your personal information. We protect and use your information by observing the principles and guidelines in the Personal Information Protection and Electronics Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL) effective July 1, 2014 and the General Data Protection Regulation (GDPR) effective May 25, 2018.
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at [email protected].
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more intormation on Mouseflow and CCPA visit https://mouseflow.com/ccpa/.
Contacting the Web Site (Your Consent)
If you have any questions about this privacy statement, the practices of this site, your dealings with this Web site, or would like to opt-out of receiving communications from us, you can contact us via email.