Review Details

Reference Series High Performance Three-way Floorstanding Loudspeakers

Product Rating:

Product Review (submitted on April 5, 2016):

Here's a complaint...My wife thinks they're large, I think they're just right! Fit and finish of the speakers are perfect., visually and audibly. Although the speakers are not wrapped in a real wood veneer, the finish matches my decor very nicely. I've had them for approximately 2/3 weeks now and the sound quality seems to be getting better and better. The mid/tweeter/mid configuration distributes higher frequences very well without leaving any dead spots.

I'd like to give your staff 5 stars as well. Everyone I've interacted with were very helpful and made every effort to gain my complete satisfaction. I had received an email from one of CDW's sub companies asking me to review a set of speakers that I didn't order. Without hesitation, I went into panic mode thinking that my credit card had been hacked. I immediately called CDW thinking the worst and anticipating their inability to help me out. Whitney, the customer service representative patiently listened to my situation, took down some personal information, and immediately went to work. She assured me that it was only a glitch in the system and that she would investigate further. The following day, I received an email from Duane, Whitneys supervisor, explaining exactly where the glitch was and that it would be immediately corrected.

A quality product is one thing, but a quality staff to back the product up is something much more exceptional!