Fluance guarantees your investment in our products is a solid one! Extensive thought, research, planning and design goes into every product we make. High performance components combined with quality craftsmanship allow us to maintain the highest possible production standards. Our quality control is extremely extensive. All items are guaranteed against defects in materials and craftsmanship. Fluance has outstanding quality control, if something should go wrong with any of our products, we will repair it free of charge! If the product cannot be repaired, we will replace the product. If the product has been discontinued, we will replace the product with either the newest version of said product or current equivalent.
All Fluance speakers (excluding powered subwoofers and active speakers) come with a complete lifetime parts and labor warranty, while Fluance powered subwoofers and powered music systems come with a complete 2 year parts and labor manufacturer’s direct warranty. This warranty is non-transferable and proof of purchase is required when seeking warranty assistance.
If in any situation your purchase displays a manufacturer’s defect and does not function correctly, Fluance will repair your product and cover all parts, labour, and return costs. This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the Product which has not been authorized or approved by Fluance. This warranty shall terminate if the Serial number on the product has been removed, tampered with or defaced. Please note that returns or replacements for products purchased from us directly, within our 30 Day Risk Free In Home Trial period will receive a prepaid shipping label. For warranty service for products not purchased from us directly, or purchases outside of the 30 Day Risk Free In Home Trial period, the package must be shipped prepaid by the customer. Products must be shipped in the original shipping container or its equivalent; in any case the risk of loss or damage in transit is to be borne by you.
Your warranty registration is automatic and is processed by us when you place your order directly with us (no additional paperwork required beyond a copy of your invoice). All returns require return authorization and you will receive complete instructions with the authorization.
Please Note: Fluance Lifetime Parts and Labor Warranty only applies to purchases made in January 2009 and forward.