I wish every company would put the customer first like Fluance does.
I bought a powered DB12 subwoofer a little over a year ago.

Love the product. Unfortunately, it died, still under warranty.

Since I didn’t have the original packaging to ship it back for repair, I took it to a local repair shop to see if they could diagnose what failed – turned out to be a dead transformer and a fried speaker driver.

It was easier for me if Fluance sent me the parts vs me getting proper packaging and shipping it back.

They sent me the parts no questions asked and followed up to make sure everything worked as expected.

Top notch service.

Many thanks to Rebecca, Anton, and Brent. You folks define what customer service means.

The Ai60 speakers already sound great on their own, but the subwoofer adds that extra oomph for great music, especially vinyl. The build construction is solid, and the walnust finish matches my speakers perfectly. This is a must-have to round out your bookshelf speakers.

One note: the 12 unit is BIG. Like, way bigger than I expected. It's a huge heavy cube. I have a small apartment and the 12" feels like too much — the 10" would have been plenty of sound and with a smaller footprint. But, it's all good. Room to grow.

Connected sub to my Luxman L-525 amplifier vis high level inputs and the difference in my sound was phenomenal. For the price one cannot go wrong with this subwoofer. Planning on buying a second one.

I have become a huge fan of Fluance in past 2 year, I decided to upgrade my sound system 2 year with a pair of Reference tower speakers, and I've been very satisfied with the speakers, I enjoyed them so much, I purchased a Fluance RT85 turntable, and recently the DB12 subwoofer to complete the upgrade. I could not be happier, the subwoofer has an almost perfect bass response that compliments all my vinyl. Set up was easy enough although a little more complicated with the Marantz NR1711. I did not use the RC cable hook up and went to the towers through the left and right channel on the back of the sub. (Great option) All in all I am very happy with everything I have purchased from Fluance, and happy to support an amazing Canadian company with impeccable values, attention to detail and excellent customer service.

Great fit for our home theater. First one quit working after several months but Julie from Customer Service made the return and replacement so easy. We'll definitely enjoy the new subwoofer!

When the sub is working, it's good. But it's broken just less than a year after purchase. I'm really disappointed by the quality.

WE loved the sound from this subwoofer but it took a "dive" after several months. Luckily Fluance has an INCREDIBLE customer service policy. Julie walked me through the entire process of how to return and has kept in touch with me on a frequent basis. She's a real asset to the companu

Yes.

My items arrives, box is banged up a bit, no issue, everything inside looks great, power it on and have it plugged in and all I got was a rattling sound, upon co tactic shoptronics they want me to ship it back to them and lose out on my express shipping I already paid, no reimbursement whatsoever, and wait for another item. Well I took it to the local repair guy because I opened it up and some wire, coil looking thing was unsprung and allover the place inside the box around the magnet. I'd still like a full refund because the sub driver is non repairable and must be replaced

Great sub for the price.

After reading all the reviews I come to the conclusion that most people bought this unit for home theatre use to be listened to at ear splitting volumes. For us audiophiles, and I am not talking about Walmart junk, but a well thought out high end sound system, the added bottom end just fills in the low level gaps rather well. Takes a while to get it sounding just right but the rewards are evident after a decent break in. The only nit picking would be the horrible binding posts, which seem like an afterthought. The power cord receptacle is only a two prong affair that does not allow IEC plugs. Oh well, I can work around that.

I use this primarily as a home studio and the subwoofer added the depth in sound that wasn't there before. Nice clean sound.

The damn thing rattles.... Sounds good but the rattle is very annoying...

This is my second purchase from Fluance, I previously bought a pair of Ai60 speakers which I got specifically for their subwoofer output. Just like the speakers, the sub performs great, especially considering the price. I went for the red cherry one and it just looks amazing with my setup. the shipping was really fast too.

I unfortunately had to contact Fluance because the sub started to crackle after several months of usage. The defect was covered by the warranty so they had me return it for replacement. I was pleasantly surprised how smooth and professional the process went (Thanks Dawn!) as I received a replacement within days of me returning the original one.

Definitely not my last purchase, you guys rock!

After getting it set up correctly using Audessey on my Marantz SR 7008 AVR, this budget sub integrated very well on my 5.1 home theater set up. Punchy, clean bass without being boomy. Ill be adding another one soon. One of the better looking subs out there too.